SHOP F.A.Q

Here are the answers to some commonly asked questions regarding shopping at www.onlinepoundshop.com. If you can't find the answer to your question here, give us a call on 020 8728 2399 or sales@onlinepoundshop.com and Our friendly Sales Staff will be happy to help you out.

Table of Contents

1. Is online ordering safe?

2. Our Opening Hours?

3. How to contact us?

4. Our product range?

5. I cannot put more than one item in my cart. Help!

6. How long does it take to process my order?

7. Which shipping method should I choose? When will my order be delivered?

8. Will my order arrive in time for the holidays?

9. How do you calculate shipping costs?

10. Do you ship internationally?

11. My credit card is being declined; I know this can’t be the case. What can I do?

In online ordering safe ?

Shopping at www.onlinepoundshop.com is safe. Every credit card purchase is backed by our secure server technology. It encrypts all of your personal information so that it cannot be read during transmission over the Internet. If you have more questions regarding your payment, please contact us via email sales@onlinepoundshop.com. We use world pay the most secure payment system. For more details on wordplay visit www.worldpay.com. In addition to protecting online transactions, we assure your privacy in other ways.

First, personal information gathered on the onlinepoundshop Web site is kept confidential. We do not sell information gathered on this site to other companies or send unsolicited e-mails to customers. We do provide periodic information on specials, promotions, and new products

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Our opening hours ... ?

Onlinepoundshop is open 24 Hours a day 365 days every Year. Our Main Store is open 7 days a week Mon – Saturday 9.00 AM to 9.00 PM and Sunday from 9.00 AM to 8.00 PM.

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How to contact us ... ?

Please look in the Contact us section on the website.

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Our product range ?

At onlinepoundshop we try our best to carry all your day-to-day products. Please check Our Product Category and Online Catalogue to see the range. Please note that we carry more products than what we show on the site. Please visit Our Store to see our entire range of products. Check Contact us section for the Directions to the Store.

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I cannot put more than one item in my cart. Help!... ?

Our web site uses cookies to identify our customers and the items they place in their shopping cart. If you have disabled cookies in your browser, or cookies are blocked by your firewall software, we will not be able to log you as a user or keep track of what you place in your cart.

A "cookie" is a unique tag that is issued to a web customer and is used to identify individual computers. Cookies do not harm your computer in any way, they just help us as know who you are

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How long does it take to process my order ... ?

We at onlinepoundshop try every possible option to deliver your products at the earliest we can. We use Couriers who are well established and has a track record. Ones the payment has been processed we pack the goods and deliver. We work 7 days a week in order to provide a swift reliable service to all our customers.

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Which shipping method should I choose? When will my order be delivered... ?

The shipping method you should choose depends on your preferences, where you are shipping, and when you hope to receive your package. Our aim is to provide goods at the lowest price and we aim to ship the goods at the lowest price so that our customers still get a very good value for money.

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Will my order arrive in time for the holidays ... ?

That depends on when you place your order and the shipping method you select!
Please refer to our as we are open 7 days a week we try our best to deliver goods at earliest opportunity. Some restrictions may apply due to Courier company holidays. Please email us for more information.

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How do you calculate shipping costs ... ?

That depends on when you place your order and the shipping method you select!
Please refer to our as we are open 7 days a week we try our best to deliver goods at earliest opportunity. Some restrictions may apply due to Courier company holidays. Please email us for more information.

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Do you ship internationally ... ?

Unfortunately, due to the high tariffs and perishable nature of our product, we do ship only in the UK. Please let us know via email or phone if you want shipping outside UK, which can be arranged by speaking to our friendly staff. Bulk orders are welcome.

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My credit card is being declined; I know this can’t be the case. What can I do... ?

Onlinepoundshop verifies the credit card billing address on all web transactions. If you wish, you can indicate different billing and shipping addresses for your order, but your billing address must match the credit card you are using.

The card code is an important new security feature that appears on most credit cards. For Visa, MasterCard, Discover, and Diners Club, the code is a three-digit number that appears at the end of the account number on the back of the card. For American Express, the code is a four-digit number on the front of the card above the account number. The card code appears only on the physical credit card, verifying that you are in possession of the card.

If any of your information is inaccurate, even if credit funds are available, please understand that we will not accept the transaction